Frequently Asked Questions

Have a question? We’ve got answers! If you can’t find what you’re looking for, feel free to contact us.

Orders

How do I place an order?

Simply browse our store, add your favourite items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been shipped, we are unable to modify or cancel it.

How will I know my order was placed successfully?

You will receive a confirmation email with your order details shortly after placing your order. Please check your spam folder if you don’t see it in your inbox.

Shipping

Where do you ship to?

We currently ship within Canada. Please visit our Shipping & Delivery page for full details.

How long does shipping take?

Delivery times vary depending on your location. Please refer to our Shipping & Delivery page for estimated timeframes.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this to track your package through the carrier’s website.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. Please visit our Refund Policy page for full details on returns and exchanges.

My item arrived damaged. What should I do?

We’re so sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damaged item, and we’ll make it right.

Products

Are your products safe for pets?

Yes! We carefully curate our product selection with pet safety in mind. However, we always recommend supervising your pet when introducing new toys or accessories.

Do you restock sold-out items?

We do our best to restock popular items. Sign up for our newsletter or check back regularly to stay updated on new arrivals and restocks.

Still Have Questions?

Don’t hesitate to reach out — we’re happy to help! Contact our team here.